Refund policy

Return & Refund Policy

At DreamzHub, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.

Return Window:

You may request a return or exchange within 7 days of receiving your order.

Eligibility for Returns:

• The item must be unused, in its original packaging, and in the same condition as received.
• A valid order number from dreamzhub.in is required.
• Items purchased from other platforms must be returned through those respective platforms.

Replacement & Refund:

• If the product received is damaged, defective, or incorrect, we will provide a free replacement at no additional cost.
• If a replacement is not available, a full refund will be issued to your original payment method within 5-7 business days.
• For prepaid orders that are returned, the refund will be processed after the item is received and inspected.

Non-Returnable Items:

• Items marked as "Final Sale" or purchased during special clearance promotions are not eligible for return or exchange.
• Personal care and hygiene products that have been opened or used.

How to Initiate a Return:

To start a return, please contact us at support@dreamzhub.in or WhatsApp us at +91 93071 40983 with your order number and reason for the return. Our team will guide you through the process.

Shipping Costs for Returns:

For defective, damaged, or wrong items, return shipping is on us. For all other returns, the customer is responsible for the return shipping cost.

We recommend adding a tracking number or delivery confirmation with your return shipment to ensure it is received.

For any questions regarding returns and refunds, feel free to reach out to our support team. We are available Monday to Saturday, 9 AM to 6 PM.